Morgan Roach
Columbus,OH
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Key Holder
Bath & Body Works
06.2019 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and mentored new employees.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Server
Bob Evans Restaurant
02.2017 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05.2017
Skills
- Customer Credit Management
- Front-End Operations
- Workplace Safety
- Superior Work Ethic
- Staff Training
- Inventory Monitoring
- Adaptable to Changing Demands
- Complex Problem-Solving
- Persuasive Negotiations
- Handling Complaints
- Retail Industry Experience
- Customer Retention
Timeline
Key Holder
Bath & Body Works
06.2019 - Current
Server
Bob Evans Restaurant
02.2017 - 04.2019
High School Diploma -
Groveport Madison High School
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