Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern

Morgan Salyer

Mount Washington,KY

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Bullitt County Dispatch
07.2022 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.

RCA

Inspirations Of Mount Washington
05.2021 - 06.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Pharmacy Technician

Walgreens
05.2020 - 05.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

Bullitt East
Mount Washington KY
05.2022

Skills

  • Works Well Under Pressure
  • Computer Skills
  • Emergency Assessment
  • Problem-Solving
  • Critical Thinking
  • Call Management
  • Crisis Management
  • Active Listening
  • Computer-Aided Dispatching
  • Information Gathering and Relay
  • Basic Life Support Understanding
  • Emergency Medical Instruction
  • Map Reading Skills
  • Decision-Making
  • Database Queries
  • Information Documentation
  • Teamwork and Collaboration
  • Data Entry

Certification

  • First Aid/CPR Certified
  • Certified 911 Dispatcher

Timeline

911 Emergency Dispatcher

Bullitt County Dispatch
07.2022 - Current

RCA

Inspirations Of Mount Washington
05.2021 - 06.2022

Pharmacy Technician

Walgreens
05.2020 - 05.2021

Bullitt East

Similar Profiles

CREATE PROFILE
Morgan Salyer