Morgan Sandy
Parkersburg,WV
Summary
Energetically spearheaded lifeguard operations at Dupont Employee Recreation Club, enhancing swimmer safety and staff competence through rigorous training programs. At Wings Etc., excelled in customer service and multitasking, significantly boosting guest satisfaction. Skilled in relationship building and active learning, I consistently prioritize cleanliness and assertive communication, driving operational excellence and team cohesion.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Wings Etc.
Vienna, WV
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Lifeguard Manager
Dupont Employee Recreation Club
Washington, WV
05.2022 - 08.2022
- Streamlined facility operations by establishing clear communication channels between staff members.
- Scheduled, coordinated and conducted in-service training for Number lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Monitored pool area for violations and potential hazardous situations.
- Implemented risk assessment procedures to identify potential hazards and minimize accidents at the facility.
- Ensured compliance with all relevant regulations and industry standards by conducting regular audits of operational procedures.
Education
College Preparatory - Business
Parkersburg South High School
Parkersburg, WVSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Assertiveness
- Personal presentation
- Relationship Building
Timeline
Restaurant Hostess
Wings Etc.
06.2024 - Current
Lifeguard Manager
Dupont Employee Recreation Club
05.2022 - 08.2022
College Preparatory - Business
Parkersburg South High School