Morgan Sedgwick
Roanoke,VA
Summary
Proven leader with experience at Taco Bell, adept in critical thinking and staff motivation. Excelled in elevating team performance through effective training and delegation, enhancing customer satisfaction by resolving complaints efficiently. Demonstrated exceptional time management and decision-making skills, ensuring high-quality service standards.
Overview
4
4
years of professional experience
Work History
Shift Manager
Taco Bell
09.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
Dunkin
02.2024 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Hidden Valley High School
Roanoke, VA05.2022
Skills
- Employee Training
- Staff Motivation
- Punctual and Reliable
- Delegation capabilities
- Critical Thinking
- Time Management
- Decision-Making
- Handling Customer Complaints
Timeline
Crew Member
Dunkin
02.2024 - 05.2024
Shift Manager
Taco Bell
09.2020 - Current
High School Diploma -
Hidden Valley High School