Morgan Shannon
Orlando
Summary
Service-oriented professional prepared for this role. Background includes managing guest interactions and creating the best experiences for them. Strong focus on team collaboration and achieving results, with ability to adapt to changing needs. Skilled in effective communication and providing exceptional guest experiences.
Overview
10
10
years of professional experience
1
1
Language
Work History
Attractions Cast Member
Walt Disney World Parks and Resorts
08.2025 - Current
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Ensured timely opening of attractions by performing required start-up procedures diligently each day.
- Optimized ride throughout by effectively loading/unloading guests while adhering to safety guidelines.
Barista
Starbucks
07.2023 - 06.2025
- Listened carefully to customer requests and created personalized, delicious beverages, to optimize sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained a clean and organized workspace.
Community Services Assistant
University of Georgia
10.2022 - 03.2023
- Sorted and delivered packages efficiently giving them a satisfied experience and ensuring packages weren't lost
- Listened and provided understanding for residents, guests, and staff with questions and promptly finding the best suited answers
- Ordered new keys and utilized the computer for completing tasks
Babysitter
01.2016 - 05.2022
- Fostered a safe environment for children with Autism
- Listened and took the time to understand what they need
- Observed their behaviors to take the best action
- Sympathized with their reactions to different situations
- Suggested and participated in a variety of activities
Education
Bachelor of Science - Psychology
University of Georgia
Athens, GA 05.2001 -
Skills
Problem-solving
Adaptability
Teamwork
Customer engagement
Time management
Excellent communication
Detail Oriented
Social media
Research methods
Analytical thinking
Content creation
Timeline
Attractions Cast Member
Walt Disney World Parks and Resorts
08.2025 - Current
Barista
Starbucks
07.2023 - 06.2025
Community Services Assistant
University of Georgia
10.2022 - 03.2023
Babysitter
01.2016 - 05.2022
Bachelor of Science - Psychology
University of Georgia
05.2001 -