Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Smith

Richton Park,IL

Summary

Dynamic professional with extensive experience in customer service and data management at Ingalls Hospital. Demonstrated success in enhancing patient safety through precise record keeping and attention to detail. Acknowledged for building strong relationships and providing exceptional support, leading to efficient operations and high satisfaction rates. Proficient in multitasking and problem-solving within fast-paced environments.

Overview

18
18
years of professional experience

Work History

Receptionist

Ingalls Hospital
Harvey, IL
05.2025 - Current
  • Answered multi-line telephone with professionalism, addressing inquiries and providing general information.
  • Performed accurate data entry into multiple computer systems under tight deadlines.
  • Transcribed meeting notes and tapes into required formats for record-keeping.
  • Provided administrative support across departments, assisting with document preparation and data entry tasks.
  • Developed and maintained an organized filing system for essential documents.
  • Greeted visitors to assess purpose of visit and direct appropriately.

Server

Buffalo Wild Wings
Tinley Park, IL
05.2023 - Current
  • Delivered exceptional service to high volume of daily customers.
  • Greeting customers, addressing inquiries, and recommending specials boosted profits.
  • Prepared beverages following standard recipes to ensure consistency.
  • Cultivated rapport with guests to foster repeat business through outstanding service.
  • Exhibited enthusiasm and extensive knowledge of restaurant menu and products.

Shift Manager

McDonald's
Richton Park, IL
04.2007 - 04.2023
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted with kitchen preparation during peak times as needed.
  • Established policies for cash handling procedures to maximize security measures.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Education

Sterile Processing Cerfificate - Sterile Processing

Midwestern Career College
Evergreen Park, IL
08-2025

Licensed Cosmetologist - Cosmetology

Capri Beauty College
Oak Forest, IL
09-2011

High School Diploma -

Rich South Campus High School
Richton Park, IL
05-2011

Skills

  • Sterilization techniques
  • Infection control
  • Patient safety
  • Customer service
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem-solving abilities
  • Telephone skills
  • Telephone etiquette
  • Record keeping
  • Multitasking Abilities
  • Teamwork

Timeline

Receptionist

Ingalls Hospital
05.2025 - Current

Server

Buffalo Wild Wings
05.2023 - Current

Shift Manager

McDonald's
04.2007 - 04.2023

Sterile Processing Cerfificate - Sterile Processing

Midwestern Career College

Licensed Cosmetologist - Cosmetology

Capri Beauty College

High School Diploma -

Rich South Campus High School

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Morgan Smith