Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Delivered exceptional customer service while greeting customers, seating guests, and managing reservations.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Afterschool Counselor
Young Men Christian Association, YMCA
Wilmington, NC
08.2024 - Current
Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Organized daily schedules of educational and social activities.
Maintained accurate attendance rosters and accounted for program participants during activities.
Customer Service Clerk
Harris Teeter
Wesley Chapel, NC
10.2021 - 01.2024
Fulfilled transactions, such as purchases, refunds, and exchanges.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supervised and motivated customer service teams to maximize business performance.
Intern
Union County Education Foundation
Waxhaw, NC
01.2023 - 05.2023
Worked with the executive director to plan and work on fundraising events.
Learned ways to improve and fund school programs.
Developed professional conversation skills by meeting team members and working with clients.
Education
Bachelor of Arts - School of Social Work
University of North Carolina Wilmington
Wilmington
05.2027
Skills
Customer service
Leadership
Time management
Problem-solving
Dining room management
Non-profit administration
Volunteer Experience
Waxhaw Reading Room
08/2022 to 01/2023
Collected donations from the community to be sold in the store. Found ways to market the store in order to raise money for the funding of a new library.