Morgan Thomason
Columbia,SC
Summary
Dynamic Title Clerk with proven expertise at Lane 2 Lane Auto Sales, adept at streamlining title processing and enhancing customer satisfaction. Recognized for implementing improvements that reduced turnaround time by 20%, while demonstrating exceptional accuracy and effective communication skills. Committed to legal compliance and fostering strong client relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Title Clerk
Lane 2 Lane Auto Sales
Columbia,SC
12.2022 - 10.2025
- Processed vehicle titles and registrations, ensuring compliance with state regulations.
- Assisted customers with title inquiries, providing accurate information and support.
- Coordinated documentation for vehicle sales transactions, streamlining workflow efficiency.
- Maintained organized filing system for titles and related documents to ensure easy retrieval.
- Collaborated with finance department to verify title-related financial transactions for accuracy.
- Updated digital records in management software, enhancing data integrity and accessibility.
- Trained new staff on title processing procedures and best practices for accuracy.
- Implemented improvements to title processing procedures, reducing turnaround time for customer requests.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
Front of House Manager
Slice Of Columbia
06.2020 - 09.2025
- Supervised daily operations for front of house staff, ensuring exceptional customer service standards.
- Developed and implemented training programs to enhance team performance and guest experience.
- Managed reservations and seating arrangements to optimize dining flow and minimize wait times.
- Collaborated with kitchen staff to streamline communication and improve order accuracy during peak hours.
- Handled customer inquiries and resolved complaints effectively, fostering a positive dining atmosphere.
- Conducted regular inspections of dining area to uphold cleanliness and safety standards consistently.
- Monitored inventory levels of supplies, coordinating timely procurement to support operational needs.
- Led team meetings focused on enhancing service strategies and sharing best practices among staff members.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
Bar Manager
Two Notch Bar & Grill
Columbia,SC
08.2019 - 12.2024
- Oversaw daily bar operations, ensuring excellent customer service and efficient workflow.
- Developed and implemented staff training programs to enhance mixology skills and product knowledge.
- Managed inventory control, optimizing stock levels to reduce waste and maintain profitability.
- Established relationships with suppliers, negotiating favorable terms for beverage procurement.
- Coordinated special events, enhancing customer engagement through unique promotions and themed nights.
- Conducted regular evaluations of service standards, driving continuous improvement in guest experiences.
- Led a team of bartenders, fostering a collaborative environment that improved morale and performance.
- Analyzed sales data to identify trends, adjusting offerings to align with customer preferences and increase revenue.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Title Clerk
Reunited Auto Sales
Columbia,SC
01.2020 - 07.2024
- Processed vehicle titles and registrations, ensuring compliance with state regulations.
- Assisted customers with title inquiries, providing accurate information and support.
- Coordinated documentation for vehicle sales transactions, streamlining workflow efficiency.
- Maintained organized filing system for titles and related documents to ensure easy retrieval.
Bar Manager
Mynt Bar and Lounge
07.2018 - 12.2022
- Oversaw daily bar operations, ensuring excellent customer service and efficient workflow.
- Developed and implemented staff training programs to enhance mixology skills and product knowledge.
- Managed inventory control, optimizing stock levels to reduce waste and maintain profitability.
- Established relationships with suppliers, negotiating favorable terms for beverage procurement.
- Coordinated special events, enhancing customer engagement through unique promotions and themed nights.
- Conducted regular evaluations of service standards, driving continuous improvement in guest experiences.
- Led a team of bartenders, fostering a collaborative environment that improved morale and performance.
- Analyzed sales data to identify trends, adjusting offerings to align with customer preferences and increase revenue.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender/Champagne Host
Platinum Plus
Columbia,SC
09.2007 - 12.2017
- Mix and serve beverages according to established recipes and customer preferences.
- Maintain cleanliness and organization of bar area to ensure efficient service.
- Process transactions accurately using point-of-sale systems for customer orders.
- Collaborate with team members to enhance customer experience during peak hours.
- Train new staff on bar operations, safety protocols, and customer service standards.
- Monitor inventory levels, restocking supplies as needed to prevent shortages.
- Implement strategies to promote daily drink specials, increasing customer engagement.
- Resolve customer complaints promptly, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
Club Blue
Columbia,SC
08.2013 - 12.2015
- Prepared and served a variety of beverages while ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to create a welcoming atmosphere for guests.
Bartender
Ocharleys Steakhouse
Columbia,SC
03.2006 - 09.2008
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure efficient operation.
- Assisted in training new staff on beverage preparation and service techniques.
- Collaborated with kitchen staff to coordinate timely food and drink orders.
Education
Medical Assistant - Medical
Midlands Technical College
West Columbia, SC06.2017
Ridge View Highschool
Columbia,SC05.2007
Skills
- Title processing
- File management
- Accuracy and precision
- Title research
- Document review
- Legal compliance
- Temporary tags
- Data entry
- Multitasking
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Relationship building
- Drafting legal documents
- Administrative skills
- Team building
- Computer proficiency
- Task prioritization
- Self motivation
- Professionalism
- Client confidentiality
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Report writing
- Professional demeanor
Timeline
Title Clerk
Lane 2 Lane Auto Sales
12.2022 - 10.2025
Front of House Manager
Slice Of Columbia
06.2020 - 09.2025
Title Clerk
Reunited Auto Sales
01.2020 - 07.2024
Bar Manager
Two Notch Bar & Grill
08.2019 - 12.2024
Bar Manager
Mynt Bar and Lounge
07.2018 - 12.2022
Bartender
Club Blue
08.2013 - 12.2015
Bartender/Champagne Host
Platinum Plus
09.2007 - 12.2017
Bartender
Ocharleys Steakhouse
03.2006 - 09.2008
Medical Assistant - Medical
Midlands Technical College
Ridge View Highschool