Morgan Twardoski
Bismarck,North Dakota
Summary
Highly motivated Retail Sales Associate and Assistant Manager with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Manager
Pacific Sunwear
Bismarck, ND
07.2021 - 08.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Maintained general store cleanliness and organized merchandise in a way that is attractive to the customer's eye.
- Provided tasks and general instructions to employees.
- Trained new employees in order to create the best possible experience for the consumer.
Cashier
TJX Companies
Bismarck, ND
06.2021 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Created displays to optimally show and sell clothing.
Cashier
Scheels Sporting Goods
Bismarck, ND
06.2018 - 09.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Century High School
Bismarck, ND05.2022
Skills
- Staff Management
- Issue and Conflict Resolution
- Greet Guests
- Sales Activities
- Managing Cash Register
- Managing Reception
- Sales Strategies
- POS System Operations
- Store Opening and Closing
- Teamwork and Collaboration
- Customer Service
- Time Management
- Product Recommendations
- Verbal and Written Communication
- Returns and Refunds
- Retail Store Operations
- Critical Thinking Skills
Timeline
Manager
Pacific Sunwear
07.2021 - 08.2022
Cashier
TJX Companies
06.2021 - 07.2021
Cashier
Scheels Sporting Goods
06.2018 - 09.2018
High School Diploma -
Century High School