Morgan Watkins
Baker,LA
Summary
Dynamic and customer-focused professional with experience at Dillard's Department Store, excelling in relationship-building and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Reliable team player with a strong foundation in inventory management and a commitment to delivering exceptional service.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dillards Department Store
Baton Rouge, LA
12.2024 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Appointment Clerk
Lane Regional Medical Center
Zachary, LA
07.2023 - 02.2024
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Updated patient records with accurate, current insurance policy information.
Pharmacy Technician Trainee
CVS Pharmacy
Baker, LA
08.2021 - 02.2023
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
Education
Woodlawn High School
Baton Rouge, LA05.2019
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Dillards Department Store
12.2024 - 06.2025
Appointment Clerk
Lane Regional Medical Center
07.2023 - 02.2024
Pharmacy Technician Trainee
CVS Pharmacy
08.2021 - 02.2023
Woodlawn High School