Morgan West
Bostic,NC
Summary
As a Medical Office Assistant I have learned that communication is the key to making me a better MOA. Our role is to basically keep track of the patients information, as well as make appointments. You also have to have very good time management skills, this was something I struggled with before starting this job. I used to be a very big multitasker, is why I struggled. I have learned to take a task step by step, because it is very important to make sure the patients are very satisfied!
Overview
3
3
years of professional experience
Work History
CMA
Rutherford Physicians Practices
Forest City, NC
04.2024 - Current
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
MOA
Rutherford Physicians practices
Forest City, NC
11.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Drop In Family Market
Bostic, NC
09.2021 - 11.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
East Rutherford High School
Bostic NC05-2023
Skills
- Intake control
- Vital sign monitors
- Insurance authorizations
- Medical records confidentiality
- Team management
Timeline
CMA
Rutherford Physicians Practices
04.2024 - Current
MOA
Rutherford Physicians practices
11.2023 - Current
Cashier
Drop In Family Market
09.2021 - 11.2023
High School Diploma -
East Rutherford High School
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