Morgan Zimmerman
The Villages,FL
Summary
I am a proven server with a strong work ethic and exceptional customer service skills, perfected at Jean Bonnet Tavern. I'm experienced in cash handling and guest engagement. I excel in high-volume environments, ensuring seamless service and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Jean Bonnet Tavern
03.2023 - 11.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Bob Evans Restaurant
07.2022 - 03.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Denny's Restaurant
01.2019 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Applied Science - Business Management
Pennsylvania Highlands Community College
Johnstown, PA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Jean Bonnet Tavern
03.2023 - 11.2024
Server
Bob Evans Restaurant
07.2022 - 03.2023
Server
Denny's Restaurant
01.2019 - 07.2022
Associate of Applied Science - Business Management
Pennsylvania Highlands Community College
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