Morgan A. Cox
Saint Cloud,FL
Summary
Hospitality and restaurant professional with 11+ years of experience in guest service, food operations, and team leadership. Adept at managing fast-paced environments, training staff, and driving operational excellence. Proven ability to balance customer satisfaction, compliance, and profitability. Seeking to contribute strong leadership and operational skills as a Shift Manager at Pizza Hut.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Westgate Blue Tree Resort
04.2025 - Current
- Handled reservations, billing, and guest inquiries in a high-volume setting.
- Maintained accurate records and streamlined check-in/out processes.
Lead Pastry Cook
Wave Hotel
04.2022 - 03.2025
- Supervised culinary staff and ensured health code compliance.
- Managed inventory and ordering, reducing costs and waste.
Pastry Cook III
Gaylord Palms & Royal Pacific Resort
01.2019 - 01.2022
- Supported training and scheduling; enforced food safety standards.
- Coordinated production and inventory systems to meet operational goals.
Trainer / Coordinator
Chick-fil-A Saint Cloud
08.2017 - 07.2019
- Led shift operations, trained new hires, and managed drive-thru flow.
- Improved guest satisfaction through effective conflict resolution.
Restaurant Team Member
Chic-Fil-A at Zaragosa Rd
07.2015 - 07.2017
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment and maintained cleanliness to uphold food safety standards.
- Collaborated with team members to streamline order fulfillment processes, improving efficiency during peak hours.
Team Member / Server
Texas Roadhouse
06.2014 - 06.2015
- Delivered fast, friendly service and supported kitchen operations.
Education
General Studies - Psychology Major
Valencia College
Orlando, FL10.2025
Hospitality & Tourism Management Coursework -
Florida Atlantic University
Boca Raton, FLBaking and Pastry Arts - Baking And Pastry Arts
Florida Technical College
Kissimmee, FL01.2019
High School Diploma - undefined
Midland Valley High School
Graniteville, SC01.2013
Skills
- Shift Leadership & Team Development
- Guest Service & Conflict Resolution
- Food Safety & Compliance (ServSafe knowledge)
- Labor Scheduling & Time Management
- Inventory Control & Cost Reduction
- POS Systems & Cash Handling
- Staff Training & Onboarding
- Cleanliness Standards & Operational Oversight
Certification
Basic Life Saving (BLS) – American Heart Association (Valid: Mar 2025 – Mar 2027)
Food Handler Certification-ServSafe (Aug 2023-Aug 2026)
Timeline
Front Desk Agent
Westgate Blue Tree Resort
04.2025 - Current
Lead Pastry Cook
Wave Hotel
04.2022 - 03.2025
Pastry Cook III
Gaylord Palms & Royal Pacific Resort
01.2019 - 01.2022
Trainer / Coordinator
Chick-fil-A Saint Cloud
08.2017 - 07.2019
Restaurant Team Member
Chic-Fil-A at Zaragosa Rd
07.2015 - 07.2017
Team Member / Server
Texas Roadhouse
06.2014 - 06.2015
High School Diploma - undefined
Midland Valley High School
General Studies - Psychology Major
Valencia College
Hospitality & Tourism Management Coursework -
Florida Atlantic University
Baking and Pastry Arts - Baking And Pastry Arts
Florida Technical College