Hi, I’m
Morganna Phillips
Mesa,AZ
Summary
As an outgoing lead cashier, I am committed to creating high-performing teams through meticulous training, mentoring, and coaching. I am a detail-oriented and inspiring trainer with years of relevant experience. I have an exceptional track record of cash drawer accuracy and customer service excellence. As a customer-centric Cashier Team Lead, I possess a strong work ethic and a proven history of superb guest service. My friendly demeanor, coupled with robust communication and interpersonal abilities, helps in sustaining a loyal clientele. I bring excellent problem-solving skills to promptly resolve customer inquiries and issues.
Overview
7
years of professional experience
1
Certification
Work History
CirclekfranchiseMesa, AZ
Lead Cashier
01.2022 - Current
Job overview
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Handled escalated customer service issues professionally and courteously.
- Performed side duties such as cleaning or organizing shelves when time permitted.
Emperion MarketingGlendale, AZ
Sales Agent
03.2018 - 08.2020
Job overview
- Cold calling, outbound calls to sell Showtime and Stars for DirecTV.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Developed relationships with customers by providing excellent customer service.
Education
Northfield Senior High SchoolNorthfield, MN
Some College (No Degree) from Computers
I Attended Northfield High
Skills
- Customer Assistance
- Upselling strategies
- Accountability
- POS System Operation
- Training and coaching
- Sales expertise
- Cash Handling
Certification
Microsoft 365 Personal, 01/01/00
Timeline
Lead Cashier
Circlekfranchise
01.2022 - Current
Sales Agent
Emperion Marketing
03.2018 - 08.2020
Northfield Senior High School
Some College (No Degree) from Computers
I Attended Northfield High
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