Michael Iaboni

• Listened to customer needs and desires to identify and recommend optimal products.
• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Monitored customers for signs of security concerns and escalated issues to management.
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items.
• Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
• Distributed food to team members with efficiency in high-volume environment.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Unloaded food supplies from distributor trucks to efficiently organize inventory.
• Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

In Charge of organizing and setting up large parties private parties.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
• Restocked salad bar and buffet for lunch and dinner service.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.