Moriah E. Shields
Haltom city
Summary
Adaptable professional with extensive experience in healthcare support and event coordination. Recognized for strong customer service skills and effective collaboration with healthcare teams, driving successful patient outcomes and seamless event execution.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Medical Support Assistant
Department of Veterans Affairs
Fort Worth
01.2021 - 10.2025
- Training and knowledge of pre registration, scheduling, cancelling, and no-show patients in computerized patients Record System(CPRS), Vista Scheduling Enhancement (VSE), and Vet Link.
- Enter notes for Pact team providers and Nurse staff
- Refill medications and order labs for the doctor
- Answer around 90-100 calls a day
- I schedule up to 20-25 appointments
- Provider customer services to all types of different veterans
- Learn how to diffuse situations with veterans on the phone if you they dont feel they are being heard
- Collaborate with clinics and staff such as nurses in different departments and providers for order assistance with the veterans
- Fold letters for appointments for veterans to be mailed out
- Input data of calls and talk time
- Make sure the computer is completely logged out before leaving my station
- Make sure my documents to do my job are updated and organized
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Processed patient records using electronic health record systems efficiently.
- Educated patients on available services and benefits through supportive communication.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Communicated pertinent information and potential problems to physicians and nurses.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Event Coordinator
Forest Hill Civic & Convention Center
Forest Hill
10.2021 - 02.2023
- Show up before the event starts and open up the rooms and get them set up
- I speak, Greet guest and help the person that booked the event get all the proper things into the rental space
- Take phone calls for people trying to rent out spaces and give them the proper information of the cost etc.
- Talk to people from the city that walk in between mayors, police officers and firefighters etc.
- Collect Money for rentals
- Give out tours of the center to guest that want to rent out spaces and book them
- Organized setup and teardown of event spaces to ensure readiness.
- Provided on-site support during the day of the event including problem solving if necessary.
- Ensured effective communication between vendors and suppliers before, during and after the event.
Permanent Substitute Teacher
Texas Leadership Academy
Arlington
01.2019 - 01.2020
- Provide oversight and guidance to help meet program goals.
- Enforced state safety and sanitary practices ensuring no violation or injuries occurred during my tenure
- Implemented measures to ensure organization met State and Local compliance standards by completing and meeting time constraints for required reports, maintaining proper records and documented accurate measuring to identify student progress
- Conduct learning activities by collaborating with students to teach methods to improve in the course/subject performance which results in a 95% student completion rate.
- Create curriculum used by students which improves their understanding on the information that is presented to them
- Facilitated classroom activities to support diverse learning needs and styles.
- Provided individualized attention to students requiring additional support.
- Provided classroom instruction outlined in teacher's lesson plans.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided notes and reports on school day activities to primary teacher.
- Organized lesson plans and activities for students.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Served as a mentor for new substitute teachers when necessary.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
Marketing Rep
Today's Kids Academy
01.2018 - 08.2018
- Plan and complete field marketing campaigns after conducting preliminary research and develop robust knowledge of all products and services
- Produce various literature, signage, merchandise and other materials to be used for field marketing events for furthering the daycare exposure
- Maintain relationships with third-party vendors and venues when necessary also negotiate with retailers and other third-party partners on promotional flyer display to promote daycare
- Design and follow a full schedule of activities and discover suitable teaching material with balancing teaching between logical and social exercises
- Adhere with teaching standards and safety regulations as established by the official sources
- Analyzed sales data to understand product performance and identify areas for improvement.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Developed and implemented marketing strategies to enhance brand awareness.
- Collaborated with educators to create engaging promotional materials for programs.
- Conducted market research to identify trends and opportunities for outreach.
Education
Bachelors - Sports Psychology
Parker University
Dallas, Tx 01.2024 - 02.2026
Associate's & Bachelor's Degree -
Eastern Gateway Community College
Youngstown, OHAssociate's degree -
Grossmont college
El cajon, CAAssociate's degree -
Cuyamaca College
El cajon, CAGeneral Ed -
Academy of Arts and Science
San Deigo, CASkills
- Patient communication
- Event coordination
- Customer service
- Public speaking
- Lesson planning
- Team collaboration
- Detail-oriented
- Patient confidentiality maintenance
- HIPAA compliance
- Appointment scheduling
- Adaptable to change
Job Related Training
- American Heart Association CPR/First Aid trained
- Child development trained
- 09/01/15, Psychology college units
- 01/01/21, Medical support training TMS
Phone Home
817-479-3630
Phone Cell
619-729-6011
References
- Sharon J. Hines, Sjhines92@gmail.com, 817-642-5664
- Dianne LeCoq, dip0we15@gmail.com, 214-694-1716
- Nasara Gargonnu, Siriusfitness@gmail.com, 619-972-5328
Other Information
- I certify that I can type 50+ words per minute and that the information within this resume is accurate.
- 02/2012-Present, VA Volunteer, San Diego, CA, Fort Worth, TX
- 08/2015-02/2016, Member of MLK Choir, San Diego, CA
Personal Information
Citizenship: US
Timeline
Bachelors - Sports Psychology
Parker University
01.2024 - 02.2026
Event Coordinator
Forest Hill Civic & Convention Center
10.2021 - 02.2023
Medical Support Assistant
Department of Veterans Affairs
01.2021 - 10.2025
Permanent Substitute Teacher
Texas Leadership Academy
01.2019 - 01.2020
Marketing Rep
Today's Kids Academy
01.2018 - 08.2018
Associate's & Bachelor's Degree -
Eastern Gateway Community College
Associate's degree -
Grossmont college
Associate's degree -
Cuyamaca College
General Ed -
Academy of Arts and Science