Moriah Wiegand
Shift Lead
Sugar Land,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling within high-volume retail environments. Proven ability to enhance customer satisfaction through effective conflict resolution, teamwork, and clear communication. Committed to maintaining workplace safety while consistently meeting operational and performance goals.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens
06.2022 - Current
- Relocated to another store at management request to bring expertise to location
- Implemented processes & procedures to streamline truck shipments and create ease for team
- Executed store opening and closing procedures, including cash reconciliation and till balancing.
- Trained and onboarded new team members on company policies, procedures, and operational best practices.
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and fostering a welcoming store environment.
- Supervised cash-handling processes to ensure accuracy, compliance, and proper documentation.
Warehouse Picker
Aldi
09.2020 - 08.2021
- Accurately picked and packed orders in accordance with pick lists, improving order accuracy and efficiency.
- Worked collaboratively with team members to meet daily productivity and fulfillment targets.
- Coordinated with inventory control staff to maintain accurate stock levels and ensure proper product storage.
- Worked within parameters of COVID-19 restrictions
Customer Service Associate
Walgreens
10.2017 - 06.2022
- Resolved customer concerns professionally and efficiently, consistently achieving positive feedback and customer satisfaction.
- Maintained in-depth product knowledge to provide accurate information and personalized recommendations.
- Demonstrated empathy, patience, and strong problem-solving skills to enhance customer experiences.
- Collaborated with team members to meet monthly performance goals and improve overall workflow efficiency.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL12.2016
Skills
- Customer service excellence
Timeline
Shift Lead
Walgreens
06.2022 - Current
Warehouse Picker
Aldi
09.2020 - 08.2021
Customer Service Associate
Walgreens
10.2017 - 06.2022
Associate of Arts -
Daytona State College