Morricia Maes
Metairie,LA
Summary
Results-driven professional with extensive experience in high-volume dining environments. Known for exceptional training capabilities, attention to detail, and a commitment to service excellence, contributing to improved team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Trainer/Server
Pascals Manale
New Orleans, Louisiana
04.2022 - Current
- Trained new servers on menu knowledge and customer service standards.
- Facilitated training sessions that enhanced team skills and improved service efficiency.
- Demonstrated proper food handling and safety procedures during training sessions.
- Assisted in scheduling training shifts to align with staff availability.
- Delivered performance feedback to management, identifying server strengths and training needs.
- Delivered exceptional service to high volumes of daily customers.
- Managed order accuracy by efficiently communicating with kitchen staff.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
Captain Waiter
Arnauds
New Orleans, Louisiana
11.2017 - 03.2022
- Delivered exceptional service in high-end dining environments.
- Managed multiple tables, providing personalized attention to each guest for improved dining experiences.
- Supervised dining room operations, enhancing service flow and guest satisfaction.
- Collaborated with kitchen staff to guarantee timely meal delivery and presentation.
- Ensured high-quality food presentation, contributing to guest enjoyment and satisfaction.
- Trained in wine and liquor service to enhance guest experiences.
- Assisted in setup of dining areas for special events and private functions.
- Utilized POS systems for accurate order entry and processing.
Education
Associate of Science - Nursing
Delgado Community College
New Orleans, LA01-2028
Certificate of Technical Studies - Medical Assistant
Pima Medical Institute
Albuquerque, NM10-1995
Skills
- Server training
- Menu knowledge
- Wine pairing
- Wine service
- Order accuracy
- POS operation
- Ordering procedures
- Dietary restrictions knowledge
- Allergy awareness
- Cleanliness standards
- High volume dining
- Service etiquette
- Positive guest interactions
- Attention to detail
- Grooming standards
- Team leadership
- Positive and professional
Timeline
Lead Trainer/Server
Pascals Manale
04.2022 - Current
Captain Waiter
Arnauds
11.2017 - 03.2022
Associate of Science - Nursing
Delgado Community College
Certificate of Technical Studies - Medical Assistant
Pima Medical Institute