Mosadiotsile Molefe-Wallace
Marietta,GA
Summary
Accomplished professional with a proven track record at The Home Depot Inc, enhancing customer satisfaction through expert resolution of service inquiries and efficient order processing. Skilled in system applications and possessing strong verbal communication abilities, I significantly improved service desk efficiency and mentored staff, boosting productivity by over 30%.
Overview
15
15
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
03.2016 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Monitored orders and delivered status updates to customers regarding arrivals.
Service Desk Team Lead
The Home Depot Inc
03.2014 - 05.2016
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Head Cashier
The Home Depot Inc
02.2012 - 01.2014
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
Customer Service Desk Associate
The Home Depot Inc
08.2009 - 02.2012
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Streamlined call response times for improved efficiency and better customer experience.
Education
Associate In Accounting - Accounting
Damelin University
South Africa 12.1990
Skills
- Empathy and patience
- Verbal and written communication
- Written and oral communication
- Skilled in Software
- Order Processing
- Upselling strategies
- Accurate order fulfillment
- Status Updates
- Issue acknowledgement and resolution
- Material returns processing
- Customer Engagement
- Product Knowledge
- POS Systems
- Performance Tracking
Timeline
Customer Order Specialist
The Home Depot Inc
03.2016 - Current
Service Desk Team Lead
The Home Depot Inc
03.2014 - 05.2016
Head Cashier
The Home Depot Inc
02.2012 - 01.2014
Customer Service Desk Associate
The Home Depot Inc
08.2009 - 02.2012
Associate In Accounting - Accounting
Damelin University