Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moses Gonzalez

San Antonio

Summary

Dynamic and customer-focused professional with extensive experience at HEB Grocery Store, excelling in customer engagement and product knowledge. Proven ability to enhance satisfaction through effective problem-solving and teamwork. Skilled in safety standards and quality control, consistently maintaining high standards while training new hires and optimizing workflow efficiency. Experienced with maintaining and organizing produce displays to ensure product freshness. Utilizes skills in quality control and inventory management to meet customer satisfaction. Knowledge of proper storage techniques and safety standards ensures clean and efficient work area.

Overview

4
4
years of professional experience

Work History

Produce Associate

Sam's Club
09.2023 - Current
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted with weekly inventory counts.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.

Flooring Assistant

Lowe's
02.2023 - 09.2023
  • Developed strong relationships with clients through clear communication and reliable follow-through on commitments.
  • Utilized proper lifting techniques and equipment to move inventory within store.
  • Adhered to industry standards and guidelines, ensuring high-quality installations that met client expectations.
  • Monitored entrances and exits to promote store safety, security and minimize merchandise loss.
  • Demonstrated adaptability by successfully handling diverse types of flooring materials, including hardwood, laminate, tile, and carpet.
  • Assisted customers by quickly locating merchandise in showroom.
  • Handled multiple tasks simultaneously, maintaining consistent productivity levels while working under pressure.
  • Supported inventory management efforts, tracking supplies used during installations to maintain accurate records.

Customer Service Associate

HEB Grocery Store
12.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Education

Highlands High School
San Antonio, TX
06-2022

Skills

  • Safety standards
  • Customer engagement
  • Restocking produce
  • Operating pallet jacks
  • Shelf stocking
  • Quality control guidelines
  • Training and mentoring
  • Retail sales
  • Marking down products
  • Sanitation procedures
  • Product knowledge
  • Price checking
  • Removing defective products
  • Unloading packages
  • Heavy machinery use
  • Positive attitude
  • Coaching new hires

Timeline

Produce Associate

Sam's Club
09.2023 - Current

Flooring Assistant

Lowe's
02.2023 - 09.2023

Customer Service Associate

HEB Grocery Store
12.2020 - 07.2021

Highlands High School

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