Moses Hvitfeldt-Matthews
Louisville,Kentucky
Summary
Dynamic and customer-focused professional with a proven track record at The Counter Burger and Noodles and Company. Excelled in guest engagement and operations oversight, swiftly promoted for leadership qualities. Skilled in order management and cultivating positive dining experiences, demonstrating both hard and soft skills essential for advancing customer service excellence.
Overview
2
2
years of professional experience
Work History
Server
The Counter Burger
04.2024 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Cashier/Cook
Noodles and Company
02.2022 - 02.2024
- Opened the store by preparing essential items, including cooking noodles and ensuring readiness for service.
- Assisted with customer service by managing the front counter, processing orders, and handling transactions.
- Supported kitchen operations by cooking food to order and maintaining a clean, organized workspace.
- Promoted to Journey Leader within four months, gaining the responsibility to train new team members in operational tasks and customer service.
- Selected for future management advancement based on performance; however, relocation prevented me from pursuing the role.
Education
BBA - Finance
University of Louisville
Louisville, KY05-2028
High School Diploma -
South Lakes High School
Reston, VA06-2024
Skills
- Order delivery practices
- Hostess support
- Guest Engagement
- Table Bussing
- Order Management
- Customer Service
- Operations Oversight
- Financial Management
- Proficient in Arc GIS
Timeline
Server
The Counter Burger
04.2024 - 08.2024
Cashier/Cook
Noodles and Company
02.2022 - 02.2024
BBA - Finance
University of Louisville
High School Diploma -
South Lakes High School
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