Moses Suleiman
Phoenix,AZ
Summary
I am a motivated Business Administration student with strong analytical and organizational skills, currently working toward my CompTIA Security+ certification. I'm eager to start a career in IT, with a focus on cybersecurity, technical support, or systems administration. I bring a solid work ethic, strong critical thinking abilities, and a background in customer service, and I'm excited to contribute to a fast-paced, technology-driven environment.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Sevita Health
Phoenix, AZ
08.2023 - Current
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Used approved crisis intervention techniques in emergency situations.
Front Desk Manager
AmericInn Hotel & Suites
Austin, MN
05.2019 - 03.2020
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Education
BBA - Business Administration And Management
Maricopa Community Colleges, Glendale Community College
Glendale, AZ12-2026
Skills
- Customer service
- Project management
- Financial analysis
- Data analysis
- Market research
- Time management
- Administrative support
- POS system operation
Timeline
Direct Support Professional
Sevita Health
08.2023 - Current
Front Desk Manager
AmericInn Hotel & Suites
05.2019 - 03.2020
BBA - Business Administration And Management
Maricopa Community Colleges, Glendale Community College
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