Knowledgeable and experienced in customer care. Understands the importance of problem-solving and of quality conversational interactions with clientele are key in maintaining good business connections and in encouraging sales growth. From my previous experience as a fitness trainer I guided clientele through a dedicated fitness program, personally serving to help them achieve maximum fitness results. I built and maintained relationships that helped retain memberships based off our results oriented training. As the best-selling sales representative, I promoted the excellence of our services that would appeal to clients and increase our overall sales growth through tactics of persuasion and through self-marketing.
Hi, I’m
Mosi Jones
Petersburg,Virginia
Summary
Overview
9
years of professional experience
Work History
JCPenney
Cashier
11.2023 - Current
Job overview
- Greet customers
- Provide quality customer service
- Ring up sales transactions
- Promote Rewards, Discounts Programs
- Promote JCPenney Credit Card
9Round Kickboxing Fitness
Personal Trainer
08.2016 - Current
Job overview
- Provided instruction and guidance to help clientele reach their ideal level of health and fitness satisfaction.
- Engaged in problem-solving through helping clientele as a customer service representative.
- Increased membership enrollment as a top sales representative through effective communication and effective sales tactics to promote the excellence of the company's service.
- Maintained and maximized cleanliness of the facility.
- Collected past due balances and negotiated payment arrangements.
- Engaged in creative marketing strategies to promote sales growth.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
The Vitamin Shoppe
Sales Lead
12.2024 - 03.2025
Job overview
- Advise customers on supplements and fitness products that help them achieve their health and wellness goals.
- Maintaining the cleanliness of the facility.
- Working as Manager-on-Duty
- Opening and closing procedures
- Promote Awards Program and upsell ADP program
Education
Virginia Commonwealth UniversityRichmond, VA
Bachelor's from Political Science
01.2018
University Overview
Richard Bland CollegePetersburg, VA
Associates from Art
01.2016
University Overview
Skills
- Problem-solving
- Group Fitness
- Public Speaking
- Personal Training
- Creative writing
- Marketing
- POS systems
- Drawer balancing
- Returns processing
- Product restocking
- Issue resolution
- Cash handling and management
Additional Information
Additional Information
- Skills
- Problem-Solving
- Interpersonal and written communication
- Excellent Listener
- Creative Writing
- Public Speaking
- Motivational
Timeline
Sales Lead
The Vitamin Shoppe
12.2024 - 03.2025
Cashier
JCPenney
11.2023 - Current
Personal Trainer
9Round Kickboxing Fitness
08.2016 - Current
Richard Bland College
Associates from Art
Virginia Commonwealth University
Bachelor's from Political Science
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