Ronaldy Salcedo
Brooklyn,NY
Summary
Dynamic leader with a proven track record at Panera Bread, enhancing team efficiency and customer satisfaction. Excelled in staff supervision and project management, boosting profitability and operational excellence. Skilled in Microsoft Word and adept at negotiation, consistently achieving performance goals through strategic planning and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Sixt Rent A Car
New York, NY
08.2024 - Current
- Trained and mentored staff on operational procedures and customer service best practices.
- Oversaw daily branch operations to ensure optimal service delivery and customer satisfaction.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Supervisor
The Willam Vale Hotel
08.2021 - 08.2024
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
Assistant Manager
Caribbean Style Beauty Salon
08.2020 - 08.2021
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
Verizon
06.2019 - 08.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Home Care Coordinator
St Nicks Alliance
06.2018 - 05.2019
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Developed personalized care plans to address individual patient needs and preferences.
Education
Bachelor Of Business Administration - Retail Management
Ross School of Business
Ann Arbor, MI06.2018
High School Diploma -
El Puente Academy for Peace and Justice
Brooklyn, NY2014
Skills
- Communication
- 64WPM typist
- Customer Service
- Multi tasking
- Staff Supervision
- Project Management
- Payroll Management
- Employee Training
- Customer Relations
- Staff Training
- Negotiation and Conflict Resolution
- Store Maintenance
- Microsoft Word
- Zoning and Stocking
- Performance Goals
- Organized
Certification
NYS Security Guard License
Languages
Spanish
Full Professional
Timeline
Branch Manager
Sixt Rent A Car
08.2024 - Current
Supervisor
The Willam Vale Hotel
08.2021 - 08.2024
Assistant Manager
Caribbean Style Beauty Salon
08.2020 - 08.2021
Store Manager
Verizon
06.2019 - 08.2020
Home Care Coordinator
St Nicks Alliance
06.2018 - 05.2019
High School Diploma -
El Puente Academy for Peace and Justice
Bachelor Of Business Administration - Retail Management
Ross School of Business