Motunrayo Ademuyiwa
Hanover,Maryland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tradiantgroup Llc
12.2019 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Business Administration And Management
Yaba College Of Tecnology
Lagos Nigeria11.2017
Skills
- Staff Training
- Report Preparation
- Microsoft Word
- Microsoft PowerPoint
- Microsoft excel
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Timeline
Customer Service Representative
Tradiantgroup Llc
12.2019 - 03.2022
Bachelor of Science - Business Administration And Management
Yaba College Of Tecnology
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