Motunrayo Mesioye
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ross Stores
Houston, TX
05.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
River Oaks Shopping Center
Houston, Texas
03.2020 - 07.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
Education
Bachelor of Science - Business Administration
Olabisi Onabanjo University
Ago-iwoye Ogun State 08-2019
Skills
- Scheduling
- Data Collection
- Information Security
- Account updating
- Inbound and Outbound Calling
- Data Entry
- Report Generation
- Call Management
- Research
Timeline
Customer Service Representative
Ross Stores
05.2022 - 08.2024
Sales Associate
River Oaks Shopping Center
03.2020 - 07.2022
Bachelor of Science - Business Administration
Olabisi Onabanjo University