Motunrayo Oni
Houston,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Empyrean Benefits Solutions
01.2021 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Cigna
02.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Communications
Houston Community College
Houston, TX12.2017
Skills
- Understanding Customer Needs
- Promotional Support
- Problem Solving
- Customer Satisfaction
- Empathetic & Courteous
- Detail Oriented
Timeline
Customer Service Associate
Empyrean Benefits Solutions
01.2021 - 05.2023
Customer Service Representative
Cigna
02.2018 - 12.2020
Associate of Arts - Communications
Houston Community College