MOUHAMAMDOU LO
Manhattan
Summary
Dynamic operations manager with a proven track record at Unipay, enhancing customer satisfaction and market share by 20% through effective team training and customer relationship management. Expert in contract negotiations and adept at fostering client relationships, significantly improving commercial performance.
Overview
2024
2024
years of professional experience
Work History
Commercial Manager
Unipay
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Increased market share Number% by improving responsiveness and timeliness to customer needs.
Archiviste
Meczy
- Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.
- Managed acquisition process for new collections, assessing relevance and value to the institution''s mission.
Caissier
Auchan Hypermarket
01.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor -
University Catholics West Africa
Dakar04.2019
Skills
- Operations management
- Team Training
- Contract terms negotiation
- Customer relationship management
Languages
French
Full Professional
English
Professional Working
Timeline
Caissier
Auchan Hypermarket
01.2022 - 03.2023
Commercial Manager
Unipay
Archiviste
Meczy
Bachelor -
University Catholics West Africa
Similar Profiles
Sophia EspositoSophia Esposito
Event Staff Member at EK Event GroupEvent Staff Member at EK Event Group
Smokey JensenSmokey Jensen
Journeymen/Journeyman Electrician at Rocky Mountain ElectricJourneymen/Journeyman Electrician at Rocky Mountain Electric
KRISTEN TORRESKRISTEN TORRES
19A Armor Officer at US Army19A Armor Officer at US Army