Moumita Akter
Palatka,FL
Summary
Dynamic and reliable professional with extensive experience in customer service at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and cash handling expertise. Recognized for maintaining a clean and organized environment while demonstrating patience and empathy in high-pressure situations. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Cashier
Supermarket
1201 Madison St, Palatka, FL 32177
04.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on products and services.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Balanced cash drawer at the beginning and end of each shift to ensure accuracy.
Caregiver
Home Care Agency
423 Burmont Rd, Drexel Hill, PA 19026
01.2022 - 11.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with clients and families to address needs and preferences.
- Maintained accurate records of client care and progress for agency documentation.
- Implemented individualized care plans based on client assessments and feedback.
- Trained new caregivers on best practices for patient assistance and safety protocols.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Cashier
Dunkin' Donuts
2804 Township Line Rd, Havertown, PA 19083
01.2021 - 03.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on products and services.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Balanced cash drawer at the beginning and end of each shift to ensure accuracy.
- Collaborated with team members to manage high-volume sales periods effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
ATLAS High School
28-01 41st Ave, Astoria, NY 1110110.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
- ID verification
- Attention to detail
- Inventory management
- Sales expertise
- Honest and dependable
- Problem-solving
- Online orders preparation
Timeline
Cashier
Supermarket
04.2023 - Current
Caregiver
Home Care Agency
01.2022 - 11.2022
Cashier
Dunkin' Donuts
01.2021 - 03.2022
High School Diploma -
ATLAS High School