MOUSSA DAOUD
Queens,NY
Summary
Trilingual and highly motivated Passenger Service Agent with proven experience assisting travelers at busy international airports. Known for excellent communication, calmness under pressure, and dedication to delivering outstanding customer service. Skilled in passenger flow coordination, safety compliance, and multilingual support to diverse travelers.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
CITY ONE
01.2019 - 01.2021
- Company Overview: Passenger service company operating in international airports.
- Directed passenger flow and maintained order during boarding and transit
- Checked boarding passes, organized boarding lines, and reoriented travelers
- Assisted travelers in Arabic, English, and French
- Ensured all procedures followed airline and airport security protocols
- Supported a positive passenger experience by resolving inquiries quickly
- Passenger service company operating in international airports.
Construction Worker
ARES SERVICE
01.2018 - 01.2019
- Company Overview: Construction service company providing labor and support.
- Maintained clean and safe work environments in compliance with safety rules
- Supported team productivity through strong physical performance and discipline
- Developed a sense of responsibility, reliability, and teamwork
- Construction service company providing labor and support.
Education
Reception Training -
Excellence Academy
Paris01.2020
High School Diploma -
Mahayadine
Sudan04.2014
Skills
- Strong communication and interpersonal skills
- Knowledge of airport safety regulations and boarding procedures
- Experienced in managing passenger check-ins and flow control
- Skilled in handling diverse customer concerns and questions
- Professional appearance and behavior in high-pressure settings
Languages
Arabic
English
French
Timeline
Passenger Service Agent
CITY ONE
01.2019 - 01.2021
Construction Worker
ARES SERVICE
01.2018 - 01.2019
Reception Training -
Excellence Academy
High School Diploma -
Mahayadine
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