Mousumi Panda
Hoffman Estates,IL
Summary
Accomplished professional with a proven track record at Bank Of Maharashtra, enhancing customer satisfaction and streamlining operations. Expert in customer service and problem-solving, adept at driving sales and team collaboration. Achieved consistent monthly sales targets and significantly improved productivity through innovative strategies, demonstrating a strong ability to meet and exceed goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Ave India Design Collective
2024.06 - Current
- Provided positive first impressions to welcome existing, new, and potential customers and engaging with them to build rapport and loyalty.
- Organized racks and shelves to maintain store's visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Deputy Manager
Bank Of Maharashtra
2014.12 - 2023.10
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Created reports and analyzed and interpreted data.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
Assistant
United India Insurance
2013.12 - 2014.11
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Bachelor of Science - Electrical And Electronics Engineering
National Institute of Science And Technology
Berhampur, Odisha, India05.2012
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Goal-Oriented
Relationship Building
Cash Handling
Sales expertise
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Odia
Full Professional
Timeline
Sales Associate
Ave India Design Collective
2024.06 - Current
Deputy Manager
Bank Of Maharashtra
2014.12 - 2023.10
Assistant
United India Insurance
2013.12 - 2014.11
Bachelor of Science - Electrical And Electronics Engineering
National Institute of Science And Technology
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