Carlos Watson

• Managed client relationships to ensure satisfaction and retention.
• Coordinated project timelines and deliverables with internal teams.
• Developed tailored solutions based on client needs and industry standards.
• Collaborated with cross-functional teams to align project deadlines.
• Utilized scheduling software to streamline appointment bookings and task assignments.
• Renewed existing accounts by building relationships with clients.
• Generated leads through cold calling activities.
• Drafted proposals outlining services, costs, and benefits for prospective customers.
• Conducted market research to identify potential customers.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all clients
• Collaborated with engineering teams to develop innovative fire protection strategies, optimizing system performance and safety.
• Provided exceptional customer service by addressing client concerns promptly and professionally, maintaining strong relationships.
• Assisted clients in understanding the features of their new fire alarm systems, contributing to proper usage and overall safety enhancement
• Developed customized solutions based on client needs and industry trends.
• Conducted regular follow-ups with clients to maintain strong relationships.
• Managed multiple accounts simultaneously while meeting deadlines.

• Performed service and/or field inspection, testing, maintenance, and repair of fire equipment which may include customer portable and fixed fire extinguisher systems and components, lifesaving and navigation aid equipment, fixed breathing air systems, fire detection and alarm system components, fixed gas detection systems components and foam, dry chemical, gaseous fire suppression systems and components and water-based fire protection equipment.
• Completed all documentation associated with inspection and repair in a timely and accurate manner and obtains signature from customer so that proper invoicing and documentation can be provided to customer. This includes all inspection and repair documents, job cost billable expenses and time sheets.
• Conducted detailed visual inspections and system functional tests of various systems and equipment to report any deficiencies and corrective action recommendations to customer.
• Conducted pre-job, job update and post job completion briefs.
• Obtained FEL-A TWIC card and pass any required safety testing to include classes such as Basic Plus, OSHA 10 hour
• Assisted clients in understanding fire safety protocols and system operations.

• Oversee the installation, maintenance, and repair of various fire suppression systems (wet, dry, pre-action, deluge, foam, kitchen hood,

• Communicated with clients to clarify project requirements and updates.

• Maintain accurate project documentation, including daily progress reports, inspection reports, material usage, and compliance records.

• Safety & Compliance: Implement and enforce strict safety protocols and best practices to minimize risks on the job site.

• Ensure all installations and services adhere to local, state, federal, and NFPA standards and codes (e.g., NFPA 13, NFPA 17, NFPA 96, NFPA 72).

• Coordinate project plans, schedules, and site requirements with project managers, contractors, architects, building owners, and local fire authorities.

• Strong working knowledge of different fire suppression technologies, equipment, and components (e.g., control panels, cylinders, nozzles, piping).

• Installed, programmed, and commissioned fire alarm systems in commercial and residential buildings, ensuring optimal functionality.

• Troubleshot and repaired malfunctioning fire alarm systems, including control panels, wiring, and devices.

• Maintained and upgraded existing fire alarm systems, replacing faulty components and updating software as needed.

• Conducted routine maintenance, including preventative measures and emergency service calls.

• Interpreted blueprints and system designs to ensure accurate installation and modifications.