Misael Estrada
McKee,KY
Summary
Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable worker committed to explaining complex information in easy to understand terminology.
Overview
12
12
years of professional experience
Work History
Loan Processor
Lennar Mortgage, LLC
Tempe, AZ
04.2021 - 07.2022
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Collaborated with company teams to expedite loan approval processes.
Home Inspector
Private Eye Home Inspections, LLC
Gilbert, AZ
01.2017 - 12.2021
- Highlighted critical issues with descriptions and photographs in detailed home inspection reports.
- Checked plumbing, electrical and HVAC systems thoroughly.
- Networked with local realtors, mortgage representatives and others involved in home buying and selling to maintain consistent business.
- Worked effectively on ladders to check attics, roofs and other high spaces.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Performed inspections of current construction, refurbishment and repair projects.
- Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
- Re-evaluated commercial and residential constructions with previous failed inspections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gave information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
Automotive Technician
Jaguar/Land Rover/Nissan
Gilbert, AZ
01.2013 - 11.2015
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Evaluated, repaired and aligned vehicle suspensions.
- Kept detailed records of repairs, labor involved and parts used.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
Front Desk Auditor
Courtyard by Marriott
San Juan, PR
12.2010 - 12.2012
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Documented wake-up requests and set up automatic calls in system.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Assisted hotel guests with check in and out procedures courteously.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Education
Occupational Certification - Home Inspection
Arizona School of Real Estate & Business
Scottsdale, AZ12.2016
Occupational Associates Degree - Automotive & Atomtronic Repairs
Arizona Automotive Institute
Glendale, AZ05.2003
Skills
- Processing documents and financial paperwork
- Mortgage Banking and Analysis
- Proficient in Microsoft, Palm-tech, Encompass, Workday, Oracle and Quickbooks
- Verifying information
- Cash Flow and Financial Analysis
- Generating reports
- Process Optimization/Improvements
- Report generation and creation
- Decision-making
- Safety awareness
- Computer skills
- Critical thinking
- People skills
- Good work ethic
- Data management
- Troubleshooting
- Multitasking
- Maintenance & repair
- Payment oversight
- Guest services
- Correspondence management
- Tracking expenses
- Balancing accounts
- Fluent in English and Spanish
- Administrative skills
- Conflict management
- Effective planning
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Loan Processor
Lennar Mortgage, LLC
04.2021 - 07.2022
Home Inspector
Private Eye Home Inspections, LLC
01.2017 - 12.2021
Automotive Technician
Jaguar/Land Rover/Nissan
01.2013 - 11.2015
Front Desk Auditor
Courtyard by Marriott
12.2010 - 12.2012
Occupational Certification - Home Inspection
Arizona School of Real Estate & Business
Occupational Associates Degree - Automotive & Atomtronic Repairs
Arizona Automotive Institute
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