M. Tamara Mosquera
Las Vegas,NV
Summary
Results-driven Service Support Specialist skilled in project management and customer service. Developed streamlined processes that enhanced operational efficiency and fostered team collaboration. Expertise in data entry and service scheduling, contributing to high-quality service delivery.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Substitute Teacher
Clark County School District, CCSD
09.2026 - Current
- Implemented lesson plans and maintained instructional continuity during teacher absences.
- Managed classroom behavior and reinforced district policies to support safe learning environment.
- Supervised assigned students during class, transitions, and campus activities.
- Oversaw students in the classroom and during activities during class, transitions, and campus activities.
Service Support Specialist
Porsche Henderson
08.2019 - 02.2026
- Liaised effectively between customers and internal teams, facilitating clear communication for successful problem-solving.
- Contributed to continuous improvement initiatives aimed at refining internal processes for better overall service delivery.
- Acted as a first point of contact and set appointments for prospective clients.
- Coordinated with various teams to ensure timely vehicle allocation, improving overall operational efficiency.
- Enhanced vehicle maintenance efficiency by implementing a streamlined coordination system.
- Streamlined coordination system for vehicle maintenance, improving efficiency and response time.
Tax Project Manager
Ernst & Young
03.2017 - 05.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established communication among team members to enhance collaboration and ensure successful project completion.
- Monitored project performance to identify improvement areas and implement necessary adjustments.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided project status updates to stakeholders and executive management to maintain transparency and alignment.
- Met project deadlines without sacrificing build quality or workplace safety.
Cashier
New York New York Casino
12.2014 - 03.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints, enhancing customer relations and fostering loyalty.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged, and displayed merchandise.
- Stocked, tagged and displayed merchandise as required.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Responded to customer inquiries with patience and positivity, creating welcoming first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Education
Bachelor of Arts - Psychology
Colorado Christian University
Denver, CO01-2020
High School Diploma -
Valley High School
Las Vegas06-2013
Skills
- Classroom management
- Student engagement
- Relationship management
- Attention to detail
- Customer support
- Workflow management
- Multitasking skills
- Student assessment
- Relationship building and management
- Team player mentality
- Customer service
- Handling customer complaints
- Service scheduling
- Conflict resolution
- Lesson planning
- Staff training
- Listening skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Clark County School District, CCSD
09.2026 - Current
Service Support Specialist
Porsche Henderson
08.2019 - 02.2026
Tax Project Manager
Ernst & Young
03.2017 - 05.2019
Cashier
New York New York Casino
12.2014 - 03.2017
High School Diploma -
Valley High School
Bachelor of Arts - Psychology
Colorado Christian University