Muffy Lonigro
Tacoma
Summary
Proactive and meticulous retail professional with over 35 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
17
17
years of professional experience
Work History
Sales Associate, Shoe Fitting Specialist
Sole Perfection Shoes
Federal Way, WA
02.2019 - Current
- Assist and educate customers in finding proper shoes, insoles and foot accessories.
- Work with local podiatrists getting patients into proper products for diagnosed medical foot conditions.
- Process inventory receivables and shipments and input data into POS system.
- Work as part of a team in providing the highest level of customer service.
Retail, Rentals & Games Manager
Wild Waves Theme & Water Park
Federal Way, WA
03.2012 - 05.2025
- Budgeted, hired, trained, scheduled and mentored 30 seasonal employees.
- Delegated work to employees based on individual strengths to enhance team efficiency and service quality.
- Purchased all retail and games inventory to stock surf shop, candy store and a variety of souvenir and games stands within the park.
- Tracked and processed all inventory receivables, determined pricing and input into POS inventory system.
- Oversaw all rental operations - cabanas, lockers, tubes, strollers and wheelchairs maintaining highest level of customer service.
- Assisted with seasonal projects, off-season maintenance and upkeep and upgrades of department locations.
Garden Shop Supervisor, Hards Goods Specialist
Kmart Corporation
Tacoma, WA
09.2009 - 02.2012
- Educated customers on product and service offerings and rang up purchases.
- Performed assigned projects and completed tasks in a timely manner.
- Maintained appealing and effective displays for hard goods and garden departments.
- Unloaded trucks, stocked shelves and kept store clean and organized.
Education
Bachelor of Arts - Recreation/Physical Education
Western Washington University
Bellingham, WA12-1988
Skills
- POS system operation
- Inventory control
- Multitasking
- Exceptional customer service
- Teamwork and collaboration
- Problem-solving skills
- Multitasking strength
- Reliable and punctual
Timeline
Sales Associate, Shoe Fitting Specialist
Sole Perfection Shoes
02.2019 - Current
Retail, Rentals & Games Manager
Wild Waves Theme & Water Park
03.2012 - 05.2025
Garden Shop Supervisor, Hards Goods Specialist
Kmart Corporation
09.2009 - 02.2012
Bachelor of Arts - Recreation/Physical Education
Western Washington University