Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhamed Hirkic

Cicero

Summary

Dynamic Operations Manager with a proven track record at OnTrac, enhancing operational efficiency and customer satisfaction through effective communication and leadership. Skilled in performance reporting and adaptability, achieved significant improvements in facility performance and culture. Demonstrates an unsurpassed work ethic and commitment to continuous improvement.

Overview

6
6
years of professional experience

Work History

Operations Manager

OnTrac
05.2023 - Current
  • Assumed the responsibilities of General Manager for a period of seven months, following an unforeseen injury to the current General Manager. During this time, effectively managed the operations, ensuring continuity of leadership and strategic direction for the organization.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked KPI's and Metrics daily to overall improve facility performance


Operations Assistant

OnTrac
05.2021 - 05.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Trained and supervised employees on office policies and procedures.

Package Handler

OnTrac
04.2020 - 05.2021
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.


Meat Department Clerk

Green Hills Farms
04.2019 - 11.2019
  • Restocked products based on available inventories and customer demands.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.


Maintenance Crew Member

Beak and Skiff
07.2018 - 10.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Education

High School Diploma -

Onondaga Central
4479 S Onondaga Rd, Nedrow, NY 13120
07-2018

Skills

  • Performance reporting
  • Performance monitoring
  • Technology
  • Unsurpassed work ethic
  • Continuous improvements
  • Communication
  • Adaptability
  • Leadership
  • Time management

Languages

English
Native or Bilingual
Bosnian
Native or Bilingual

Timeline

Operations Manager

OnTrac
05.2023 - Current

Operations Assistant

OnTrac
05.2021 - 05.2023

Package Handler

OnTrac
04.2020 - 05.2021

Meat Department Clerk

Green Hills Farms
04.2019 - 11.2019

Maintenance Crew Member

Beak and Skiff
07.2018 - 10.2018

High School Diploma -

Onondaga Central

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Muhamed Hirkic