Muhammad Ali
Elmont
Summary
Seasoned professional with a proven track record at Lexus, adept in technology integration and customer relationship management. Excels in team leadership and technical support, enhancing operational efficiency and client satisfaction. Demonstrated ability to mentor staff and manage projects, showcasing exceptional problem-solving abilities and professionalism. Talented Technologist offering several years of relevant experience. Successful at managing equipment and coordinating supplies for projects. Knowledgeable about industry best practices and compliance guidelines.
Overview
8
8
years of professional experience
Work History
Technology Specialist
Lexus
Great Neck
01.2025 - Current
- Assisted in the design of new networks or modifications to existing ones based on customer requirements.
- Processed faculty requests for new resources.
- Installed and configured software on computers to meet user requirements.
- Developed training materials and provided training sessions for staff members on the use of new technologies.
- Responded quickly to inquiries from internal customers regarding their technical issues.
Manager
Cinnabon
Brooklyn
12.2023 - 10.2024
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
Carvel
Oceanside
06.2020 - 11.2023
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Receptionist
Adelphi University Library
Garden City
02.2020 - 05.2020
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
Support Technician
Transworld Home Pvt.Ltd
Lahore
03.2018 - 10.2019
- Built multiple customer relationships and cultivated long-term partnerships
- Generated leads and followed up on customer inquiries
- Addressed customer questions and concerns regarding prices and product use
- Maintained strong relationships with key customers and stakeholders
- Used remote desktop software to resolve issues, perform installations or demonstrate solutions to users
- Installed and configured network equipment including routers, switches, firewalls
- Provided technical support to customers via phone, email and in-person; troubleshot hardware and software issues
Sales Executive
Madina Munawra Rice Mill PVC Ltd
Lahore
01.2017 - 10.2019
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Education
Certification in Cloud computing -
Adelphi University
Garden City, NY, US01.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Relationship building
- Documentation and reporting
- Customer relationship management (CRM)
- Project planning
- Sales management
- Financial management
- Emergency response
- Multitasking
- Problem-solving abilities
- Computer skills
- Professionalism
- Active listening
- Technical support
- Employee training
Languages
- Urdu, Native
- English, Fluent
- Punjabi, Advanced
Timeline
Technology Specialist
Lexus
01.2025 - Current
Manager
Cinnabon
12.2023 - 10.2024
Manager
Carvel
06.2020 - 11.2023
Receptionist
Adelphi University Library
02.2020 - 05.2020
Support Technician
Transworld Home Pvt.Ltd
03.2018 - 10.2019
Sales Executive
Madina Munawra Rice Mill PVC Ltd
01.2017 - 10.2019
Certification in Cloud computing -
Adelphi University
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