Muhammad Hameed
Hamilton,NJ
Summary
Results-driven professional with extensive experience in customer service and billing. Known for strong adaptability and leadership skills, contributing to team efficiency and high customer satisfaction. Prepared to leverage expertise to enhance operational performance and drive business success.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Stop and Shop Supermarket
11.2022 - 06.2023
- Coached and supervised team members to uphold strong productivity and performance standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager on Duty
Walmart
10.2017 - 11.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Computer Information Systems
DeVry University
North Brunswick, NJ04-2015
Skills
- Customer service
- Microsoft Office Suite
- Data entry
- Work Planning and Prioritization
- Hiring and training
- CCTV experience
- Schedule mastery
- Computer proficiency
- Customer relations
- Staff training
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Spanish
Elementary
Timeline
Assistant Store Manager
Stop and Shop Supermarket
11.2022 - 06.2023
Manager on Duty
Walmart
10.2017 - 11.2022
Bachelor of Science - Computer Information Systems
DeVry University