Muhammad Salman
New York,NY
Summary
Enthusiastic restaurant server with enough experience working in busy eating establishments. Friendly and
upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
2
2
years of professional experience
Work History
Server
La Pecora Bianca
06.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Food Runner
La Pecora Bianca
02.2023 - 05.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
Floor Manager
Rosie O’Grady’s
10.2022 - 02.2023
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
Server
Rosie O’Grady's
06.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Lillie’s Victorian Establishment
01.2022 - 06.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Black Bear Restaurant
06.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - LLB (Bachelor of Laws)
University of Roehampton
London, England04.2024
Skills
- Table Setting Arrangements
- Special Dietary Requirements
- Food Sales and Promotion
- Food and Beverage Pairings
- High-Volume Dining
- Guest Relations Management
- Bill Computation
- Menu Memorization
Timeline
Server
La Pecora Bianca
06.2023 - Current
Food Runner
La Pecora Bianca
02.2023 - 05.2023
Floor Manager
Rosie O’Grady’s
10.2022 - 02.2023
Server
Rosie O’Grady's
06.2022 - 09.2022
Server
Lillie’s Victorian Establishment
01.2022 - 06.2022
Server
Black Bear Restaurant
06.2021 - 12.2021
Bachelor of Science - LLB (Bachelor of Laws)
University of Roehampton
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