Muhammad Umar Younis
Richmond,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Orsys Llc
01.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Boost Mobile
03.2018 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - ARTS
PUNJAB UNIVERSITY
PAKISTAN07.2020
Skills
- Data Collection
- Appointment Scheduling
- Data Entry
- Problem-Solving Abilities
- Microsoft PowerPoint
- Customer Relations
- Product and Service Solutions
- Order Processing
Timeline
Customer Service Representative
Orsys Llc
01.2021 - 10.2023
Customer Service Representative
Boost Mobile
03.2018 - 12.2020
Bachelor of Arts - ARTS
PUNJAB UNIVERSITY
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