Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Muhammad Yousaf Muhammad Ismail

Albany,New York

Summary

I graduated from Shaker High School in 2024, and now I’m attending Russell Sage College, majoring in business administration. I have one year of experience assisting customers, which has helped me develop my interpersonal skills. I’m really focused on building a career in business management, especially in finance, and I’m working on gaining the skills and experience I need while I’m in college.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Latham, New York
04.2024 - Current

Key Skills:

As a Customer Service Representative, your key responsibilities include:

  • Customer Assistance: Greet and help customers with inquiries and store policies.
  • Problem Solving: Resolve complaints and issues professionally.
  • Returns and Exchanges: Process returns according to store policies.
  • Cashier Support: Assist with transactions during busy times.
  • Promote Services: Inform customers about additional services offered.
  • Communication: Clear and effective verbal skills.
  • Empathy: Understanding customer needs.
  • Problem-Solving: Quick resolution of issues.
  • Teamwork: Collaborate with coworkers for a smooth experience.

Etsy Shop Owner

Etsy Shop
Albany, NY
06.2022 - Current
  • As an Etsy shop owner, I sell a variety of beads and stones. I focus on providing quality products while ensuring excellent customer service by promptly answering any questions customers may have about my items. My goal is to create a positive shopping experience and build a loyal customer base through my passion for crafting and unique offerings.

Cashier

Walmart
Latham, NY
01.2024 - 04.2024

A Walmart cashier handles customer purchases, processes payments (cash, cards, etc.), provides change, and offers friendly service. They may also manage returns and exchanges. Cashiers are responsible for balancing their cash drawer at the start and end of their shifts. It's a great role for learning customer service and cash handling.

Education

MBA - Business Administration

Russel Sage College
Albany, NY
05-2028

High School Diploma -

Shaker High School
Latham, NY
06-2024

Skills

  • Scheduling
  • Appointment Scheduling
  • Account updating
  • Complaint resolution
  • Paperwork Processing
  • Call Management

Languages

Turkmen
Native/ Bilingual
English
Full Professional
Urdu
Limited
Hindi
Limited
Persian
Limited
Uzbek
Limited
Pashto
Limited

Certification

  • Excell certified
  • word certified
  • Powerpoint Certified

Timeline

Customer Service Representative

Walmart
04.2024 - Current

Cashier

Walmart
01.2024 - 04.2024

Etsy Shop Owner

Etsy Shop
06.2022 - Current

MBA - Business Administration

Russel Sage College

High School Diploma -

Shaker High School
Muhammad Yousaf Muhammad Ismail