Muhan Basnet
Iowa City,IA
Summary
Results-driven employee with a focus on customer service, conflict resolution, and staff training. Proven ability to enhance team morale and resolve issues, creating a loyal customer base.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Subway
Colona, IL
03.2021 - Current
- Supervised daily operations to ensure compliance to company standards and policies.
- Trained and mentored team members on best practices for customer service and food preparation.
- Managed inventory levels, ensuring timely replenishment of supplies while minimizing waste.
- Resolved customer complaints effectively, maintaining high satisfaction and fostering loyalty.
- Responded to customer concerns by providing friendly support and maintaining composure and professionalism.
Education
Bachelor of Science - Biology
University of Iowa
Iowa City, IA05.2028
Skills
- Customer service focus
- Inventory oversight
- Policy enforcement
- Cleanliness
- Conflict resolution
- Teamwork and collaboration
Observational Experience
December 2025- January 2026
- Shadowed a board-certified nephrologist in both outpatient, clinic, and dialysis center settings.
- Learned and observed manual blood pressure measurement techniques.
- Observed physician-patient interactions, communication, and compassionate bedside care.
Timeline
Manager on Duty
Subway
03.2021 - Current
Bachelor of Science - Biology
University of Iowa