Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MUJAHIDUL ISLAM

MUJAHIDUL ISLAM

The Bronx,NY

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Domino's Pizza
New York, New York
07.2023 - Current
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Provided accurate information regarding products and services to callers.
  • Operated multi-line phone systems to manage incoming customer inquiries.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
  • Maintained accurate employee records and updated information as needed.
  • Trained new cashiers on register procedures and customer engagement techniques.
  • Managed cash handling processes to maintain accuracy and security in transactions.
  • Collaborated with team members to achieve daily operational goals.
  • Assisted in training new employees on standard procedures.
  • Communicated effectively to resolve team conflicts and enhance cooperation.
  • Completed day-to-day duties accurately and efficiently.

Food Service Worker

Private Employers
New York, New York
06.2022 - 06.2023
  • Prepared and served food items according to health and safety standards.
  • Assisted in maintaining cleanliness and organization of kitchen and dining areas.
  • Supported team members during peak service hours to ensure efficiency.
  • Followed sanitation procedures to uphold hygiene standards in food preparation areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check, and credit card transactions.
  • Performed variety of duties related to food service.

Education

High School Diploma -

Sylhet Polytechnic Institute
Sylhet, Bangladesh
01-2020

Skills

  • Customer support
  • Problem solving
  • Team collaboration
  • Cash handling
  • Organizational skills
  • Microsoft office expertise
  • Adaptive team player
  • Multi-line telephone operations
  • Strong teamwork
  • Staff training
  • Technical support
  • Flexible schedule
  • Food and safety standards
  • Call handling
  • Verbal and written communication
  • Payroll processing

Certification

Driving license

Timeline

Customer Service Representative

Domino's Pizza
07.2023 - Current

Food Service Worker

Private Employers
06.2022 - 06.2023

High School Diploma -

Sylhet Polytechnic Institute

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