Muktadir Reza
Queens
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
H&M Hennes & Mauritz
Queens, NY
09.2023 - Current
- Executed daily sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a visually appealing store environment.
- Monitored inventory levels and organized stockroom for optimal product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed and executed innovative visual displays to enhance customer engagement.
- Collaborated with cross-functional teams to align merchandising strategies with promotional campaigns.
- Implemented seasonal display changes, increasing customer foot traffic during peak periods.
Key Holder Supervisor
H&M Hennes & Mauritz
Valley Stream, NY
03.2025 - 01.2026
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service standards and sales techniques.
- Managed inventory levels, conducting regular stock assessments to optimize product availability.
- Coordinated visual merchandising efforts to enhance store presentation and drive customer engagement.
- Facilitated communication between management and staff, promoting a positive work environment focused on collaboration.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Sales Associate
T-Mobile
Whitestone, NY
09.2021 - 04.2023
- Assisted customers in selecting mobile devices and plans based on individual needs.
- Educated customers on device features, promotions, and service options to enhance satisfaction.
- Built relationships with customers to encourage repeat business.
- Supervised team of staff, providing training on client service best practices to increase sales and customer retention rates.
- Handled customer inquiries and resolved issues efficiently to ensure positive experiences.
- Engaged in promotional events to attract new customers and boost store visibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved phone and computer problems to maintain user productivity.
Education
BBA - Computer Information Systems
Baruch College
New York, NY2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- IT troubleshooting
- Java and Python
- Microsoft suite proficient
- Computer hardware maintenance
Certification
- Web Development, America On Tech - July 2019
- Job Readiness Training, Year Up - Jan 2023-Oct 2024
Languages
English
Bengali
Timeline
Key Holder Supervisor
H&M Hennes & Mauritz
03.2025 - 01.2026
Sales Associate
H&M Hennes & Mauritz
09.2023 - Current
Sales Associate
T-Mobile
09.2021 - 04.2023
BBA - Computer Information Systems
Baruch College