Mulinda Limke
Claremore,OK
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Shot Happens
09.2019 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Bartender
Midletons Bar And Grill
11.2018 - 08.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender
Cj Maloneys
10.2017 - 09.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
Twin Peaks Restaurants
03.2016 - 12.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
GED -
K12 Online Education
Wichita, KS05.2014
Skills
- Financial Statement Review
- Problem Anticipation and Resolution
- Originality and Creativity
- Mathematical Calculation and Reasoning
- Records Organization and Management
- Sales Promotion
- Focus and Follow-Through
- Payroll Administration and Timekeeping
- Customer Relations
Timeline
General Manager
Shot Happens
09.2019 - Current
Bartender
Midletons Bar And Grill
11.2018 - 08.2019
Bartender
Cj Maloneys
10.2017 - 09.2018
Server
Twin Peaks Restaurants
03.2016 - 12.2017
GED -
K12 Online Education
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