Munyaradzi Spinyu
Ocala,FL
Summary
Dynamic Assistant Manager with proven expertise in branch support, fleet management, employee development, and driving sales growth.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Ocala, Florida
11.2025 - Current
- Supported branch operations for Enterprise Rent-A-Car fleet management and customer service.
- Coached rental agents on efficient reservation check-in and vehicle checkout processes.
- Trained staff on branch procedures, rental policies, and customer communication.
- Resolved customer concerns with reservations, returns, and billing questions.
- Ensured branch compliance with safety, accuracy, and service quality standards.
- Oversaw maintenance schedules for 300-car fleet and coordinated preventive service with vendors.
- Reviewed vehicle condition reports and assisted with maintenance coordination with service teams.
- Presented product features and benefits to match customer needs.
- Trained new sales staff on customer service and sales procedures.
Management Trainee
Enterprise Rent-A-Car
Ocala, FL
03.2025 - 11.2025
- - Coordinated fleet availability, transfers, and branch inventory schedules to optimize operational efficiency.
- - Processed rental contracts, reservations, and vehicle returns for Enterprise customers to ensure smooth transactions.
- - Resolved customer concerns promptly to enhance customer loyalty.
- - Answered billing questions, reviewed contract terms, and processed payments.
- - Inspected vehicles for damage, cleanliness, and maintenance needs.
- - Studied company processes and procedures in detail, procedures, and employee role responsibilities.
- - Observed managers to understand organizational practices. to learn organizational expectations and management methods.
- - Showed product features and explained pricing options.
IT Support Specialist
Trolleycom Finance / WorldRemit
08.2019 - 11.2023
- Managed help desk operations, streamlining ticketing process and ensuring timely resolutions
- Provided technical support to customers and internal teams, ensuring high-quality service and timely issue resolution
- Assisted in software installation, updates, and troubleshooting to enhance user experience
- Trained new hires on troubleshooting techniques to enhance team efficiency
- Developed and documented standard operating procedures for common IT issues
- Assisted in IT infrastructure management to support optimized business operations
- Worked closely with management to implement technology solutions that improved business efficiency
- Delivered excellent customer service, building strong relationships with clients
IT Support Intern
Truworths Zimbabwe
07.2017 - 08.2018
- Supported end users with troubleshooting computer and software issues, helping reduce downtime by 35%.
- Configured and maintained network devices to improve connectivity and reinforce security controls.
- Partnered with cross-functional teams to improve IT support workflows and daily service delivery.
- Assisted with disaster recovery planning to limit business disruption during critical outages.
- Performed periodic system audits to find vulnerabilities and improve overall system integrity.
- Delivered technical training to employees to support system adoption.
- Coordinated with vendors to purchase and install IT equipment in cost-effective manner.
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT & INFORMATION TECHNOLOGY
Catholic University In Zimbabwe
Zimbabwe01-2019
Skills
- Fleet management
- Customer Service & Client Relations
- Billing resolution
- Revenue generation
- Process improvement
- Team leadership
- Team development
- Time Management & Multitasking
- Conflict resolution
- Strategic planning
- Customer service
- Business development
- Relationship building
- Critical thinking
- Staff development
Accomplishments
- Top Sales Performer - April 2026
- # Top Performer Assistant Manager -December 2025
- #1 Top Performer Assistant Manager - November 2025
- #3 Top Performer Management Trainee award -October 2025
- #2 Top Performer Management Trainee award- September 2025
- #5 Top Performer Management Trainee award- July 2025
- -Successfully reduced ticket resolution times by 30% at Trolleycom Finance.
- -Trained and mentored junior staff, fostering skill development.
- -Developed a customer service improvement plan that increased client satisfaction scores.
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
11.2025 - Current
Management Trainee
Enterprise Rent-A-Car
03.2025 - 11.2025
IT Support Specialist
Trolleycom Finance / WorldRemit
08.2019 - 11.2023
IT Support Intern
Truworths Zimbabwe
07.2017 - 08.2018
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT & INFORMATION TECHNOLOGY
Catholic University In Zimbabwe