Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Murad Zayed

118 Hurstfield Drive, Apt. B
Radcliff ,KY

Summary

Proven leader in retail and technology sectors, notably at Cardinal Star Food Mart LLC, where I spearheaded initiatives that significantly boosted productivity and morale. Expert in inventory tracking and fostering teamwork, my strategic approach to sales development and problem-solving has consistently enhanced operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Walmart
05.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

General Manager

Marathon Gas Station
11.2020 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Sales Supervisor

Omar Liquor LLC
02.2022 - 10.2023
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Salesforce Developer

007 Liquor LLC
11.2021 - 10.2022
  • Updated programs as per user needs and developed codes that were in accordance to specifications.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Developed customized reports and dashboards for various departments, enabling better decisionmaking.
  • Checked processes and assessed communications within CRM systems for efficiency.

Sales Associate

Alm Food Mart LLC
12.2019 - 12.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Store Manager

CanRun Liquor LLC
05.2021 - 11.2021

Sales Manager

Valero Gas Station
06.2020 - 10.2021
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Supervisor

Valero Gas Station
06.2019 - 10.2021
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Store Manager

Sunoco Gas
08.2020 - 11.2020
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

General Manager of Operations

Cardinal 1 Food Mart
04.2016 - 10.2020
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.

General Manager

Cardinal Star Food Mart LLC
10.2015 - 05.2019
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Education

Bachelor Of Information Technology - Information And Computer Systems

University of Louisville
Louisville, KY

Bachelor Of Computer Science - Information Technology

Elizabethtown Community And Technical College
Elizabethtown, KY

Bachelor Of Information Technology - Information Technology

Uppsala University
Uppsala , Sweden

High School Diploma - Information Technology

Prince Al-Hassan High School
Zarqa ,jordan

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Relationship Building
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Retail Store Operations
  • Payment Processing
  • Inventory Tracking
  • Sales Development
  • Problem-Solving
  • Client Service
  • Complex Problem-Solving
  • Sales Training
  • Building rapport
  • Inventory Control
  • Order Processing
  • Display Setup
  • Product Promotions
  • Contract Preparation
  • Client Account Management
  • Financial records analysis

Certification

Certified Technical at the wood and paper industry

I still studying the college at Louisville university and Elizabethtown community college

Languages

Arabic
Native or Bilingual
Swedish
Professional Working

Timeline

Sales Associate

Walmart
05.2024 - Current

Sales Supervisor

Omar Liquor LLC
02.2022 - 10.2023

Salesforce Developer

007 Liquor LLC
11.2021 - 10.2022

Store Manager

CanRun Liquor LLC
05.2021 - 11.2021

General Manager

Marathon Gas Station
11.2020 - Current

Store Manager

Sunoco Gas
08.2020 - 11.2020

Sales Manager

Valero Gas Station
06.2020 - 10.2021

Sales Associate

Alm Food Mart LLC
12.2019 - 12.2021

Supervisor

Valero Gas Station
06.2019 - 10.2021

General Manager of Operations

Cardinal 1 Food Mart
04.2016 - 10.2020

General Manager

Cardinal Star Food Mart LLC
10.2015 - 05.2019

Bachelor Of Information Technology - Information And Computer Systems

University of Louisville

Bachelor Of Computer Science - Information Technology

Elizabethtown Community And Technical College

Bachelor Of Information Technology - Information Technology

Uppsala University

High School Diploma - Information Technology

Prince Al-Hassan High School

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Murad Zayed118 Hurstfield Drive, Apt. B