Autumn Jenkins
Montgomery,AL
Summary
Dedicated Branch Underwriting Support Specialist focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Overview
12
12
years of professional experience
Work History
Branch Underwriting Support Specialist
Auto-Owners Insurance Company
Montgomery, AL
2024.11 - 2025.01
- Perform complex processing responsibilities as assigned.
- Verify required underwriting information is available on new business.
- Order, review, and prepare inspections for underwriting.
- Gathered additional documentation from applicants as needed for underwriting decisions.
- Served as a mentor to new associates onboarding.
Underwriting Assistant
AlaCOMP
Montgomery, AL
2024.05 - 2024.11
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Reviewed applications for completeness and accuracy of information.
- Compiled data from underwriting files to prepare reports for management review.
- Verified policyholder's financial information in order to accurately calculate premiums.
Branch Underwriting Support Specialist
Auto-Owners Insurance Company
Montgomery, AL
2023.02 - 2024.05
- Perform complex processing responsibilities as assigned.
- Verify required underwriting information is available on new business.
- Order, review, and prepare inspections for underwriting.
- Gathered additional documentation from applicants as needed for underwriting decisions.
- Served as a mentor to new associates onboarding.
Policy Rating Technician
Auto-Owners Insurance Company
Montgomery, AL
2022.02 - 2023.02
- Effectively communicate with policyholders, claimants, agents and other departments through verbal and/or written correspondence.
- Accurately enter assigned source documents.
- Interpret and apply verbal and/or written instructions, manuals, and rates.
- Maintain records and/or policy files according to established guidelines.
- Assists in developing reports and/or prepares requests for reports
- Assists with other duties as assigned within the department or elsewhere on request.
Accounts Receivable Specialist
UnitedHealth Group
Montgomery, AL
2019.11 - 2022.02
- Ensures collections are made on a timely basis, primarily through reminder phone calls and manual email reminders
- Submits revised invoice to the client, as required
- Determines when an account has become unmanageable and provides recommendation to submit the account to an outside collection agency
- Audit accounts to identify accuracy of cash posting on assigned accounts
- Supplies W9 forms to customers as requested
Rx Billing Specialist
EQUIAN LLC
Montgomery, AL
2019.11 - 2021.07
- Reports to the Rx Billing Manager and works directly with the Rx Management Team and RX employees
- Responsible for invoicing, processing pharmacy bills, researching denials and provider reconsiderations as well as communicating information to the clients and providers
- Works diligently with the Rx Billing Manager when reporting billing and provider related issues
- Maintains a high level of client/claimant satisfaction.
Military Service
Army National Guard
Montgomery, AL
2012.08 - 2020.09
- Responsible for operating all-wheel vehicles and equipment over roadways
- Manage the loading and unloading of weapons being transported
- Oversee and check proper loading and unloading of cargo on vehicles and trailers
- Identify, correct, or report all vehicle deficiencies
- Responsible for responding to aircraft sighting and other anti-smuggling activities.
Customer Service Specialist
EQUIAN LLC
Montgomery, AL
2018.12 - 2019.11
- Answer all telephone calls from member/insured, responding to written correspondence
- Question member/insured regarding the details of any accident, type of injury, identity of persons involved, treatment, date of injury and other relevant member/insured demographics
- Gather insurance information and attorney information including addresses and telephone numbers on all parties
Education
Bachelor of Science - Business Administration And Marketing
Alabama State University
Montgomery, AL2026-08
High School Diploma -
Jefferson Davis High School
Skills
- Organization
- Time Management
- Attention to Detail
- MS Office
- Teamwork and Collaboration
- Insurance knowledge
- Policy administration
- Support Services
Timeline
Branch Underwriting Support Specialist
Auto-Owners Insurance Company
2024.11 - 2025.01
Underwriting Assistant
AlaCOMP
2024.05 - 2024.11
Branch Underwriting Support Specialist
Auto-Owners Insurance Company
2023.02 - 2024.05
Policy Rating Technician
Auto-Owners Insurance Company
2022.02 - 2023.02
Accounts Receivable Specialist
UnitedHealth Group
2019.11 - 2022.02
Rx Billing Specialist
EQUIAN LLC
2019.11 - 2021.07
Customer Service Specialist
EQUIAN LLC
2018.12 - 2019.11
Military Service
Army National Guard
2012.08 - 2020.09
Bachelor of Science - Business Administration And Marketing
Alabama State University
High School Diploma -
Jefferson Davis High School