Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Timeline
Generic

Mursheda Luba

Student
Philadelphia,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
01.2020 - Current
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Customer Service Representative

Best Buy
09.2019 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Education

Bachelor of Science - Health Professions

Temple University
Philadelphia, PA
Current

Associate of Science - Biology

Community College of Philadelphia
Philadelphia, PA
05-2019

Skills

  • Pharmacy and customer records management
  • Assisting pharmacists
  • Customer Relations
  • Technical Support
  • Leadership
  • Communication skills
  • Medication Documentation
  • FDA Drug Safety Guidelines
  • Microsoft Office

Accomplishments

. Received outstanding art award

. National honor society (High school)

. President's award for educational excellence

Software

Microsoft Word, Powerpoint, and Excel

Languages

English
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
01.2020 - Current

Customer Service Representative

Best Buy
09.2019 - 01.2020

Bachelor of Science - Health Professions

Temple University

Associate of Science - Biology

Community College of Philadelphia

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