Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mushfiqur Isat

Queens,USA

Summary

Skilled Case Manager with a track record of developing service plans and coordinating care for Asylum Seekers at NYC Health + Hospitals. Demonstrates exceptional communication and crisis intervention abilities, alongside proficiency in Microsoft Excel and cultural competence. Achieved significant improvements in client service access, showcasing teamwork and resource coordination expertise.

Overview

8
8
years of professional experience

Work History

Case Manager

NYC Health + Hospitals
Long Island City, NY
05.2022 - Current
  • Primary responsibilities include conducting assessments, developing service plans, coordinating services, and providing advocacy and support for Asylum Seekers in the care of H+H at designated HERRC facilities.
  • Working closely with clients and their families to identify their needs and help them access services including counseling, financial advice, and Legal/Immigration help
  • Making referrals to community-based programs, medical services at the hospitals, legal services, and more.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Developed individualized care plans with input from clients and their families.
  • Maintained accurate case records and documentation according to agency guidelines.

Sales Advisor Lead

CDS (Club Demonstration Services)
Long Island City, NY
05.2021 - 06.2023
  • Interact with customers and management in a friendly, enthusiastic, and outgoing manner
  • Generate brand awareness and positive product impressions to increase sales
  • Provide excellent customer services, including assessing the needs of the customer to best recommend products

Sales Associate

Aeropostale
Queens, NY
11.2018 - 01.2021
  • Engage, educate, and befriend customers to make an amazing shopping experience
  • Achieve and exceed sales goals by utilizing the selling strategy
  • Inspire customers with my knowledge of fashion and trends and help customers build perfect outfits

Cashier/Sales

Checkers and Rally's Restaurants
Bronx, NY
06.2016 - 01.2018
  • Responsible for processing payments from customers, handling cash and card transactions and providing excellent customer service
  • Also expected to maintain a clean, organized and positive environment

Education

Bachelor of Science - Business Administration and Management

City College of New York
New York, NY
06.2024

High School Diploma -

High School for Community Leadership
Queens, NY
06.2019

Skills

  • Microsoft Word
  • Cultural Competence Skills
  • Time management
  • Teamwork
  • Microsoft Excel
  • Interpretation
  • Resource Coordination
  • Social work
  • Case Management
  • Crisis Intervention
  • Communication Skills
  • Child welfare
  • Child Protective Services
  • Care Plans
  • Discharge Planning
  • Human Resources

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
Spanish
Limited
Hindi
Full Professional
Urdu
Full Professional

Timeline

Case Manager

NYC Health + Hospitals
05.2022 - Current

Sales Advisor Lead

CDS (Club Demonstration Services)
05.2021 - 06.2023

Sales Associate

Aeropostale
11.2018 - 01.2021

Cashier/Sales

Checkers and Rally's Restaurants
06.2016 - 01.2018

Bachelor of Science - Business Administration and Management

City College of New York

High School Diploma -

High School for Community Leadership

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Mushfiqur Isat